Comprehensive Managed IT Services
As your trusted MSP partner, we provide complete IT management solutions that reduce costs, improve security, and boost productivity. Focus on your business while we handle all your technology needs with 24/7 proactive support.
Proactive Protection
24/7 monitoring and threat detection to prevent issues before they impact your business
Rapid Response
Expert technicians available 24/7 with guaranteed response times and quick resolution
Strategic Growth
Scalable solutions and technology roadmap planning aligned with your business goals
24/7 IT Support & Helpdesk
Round-the-clock technical support with guaranteed response times. Our multilingual support team provides expert assistance via phone, email, chat, and remote access to resolve issues quickly and efficiently.
-
â
24/7/365 Availability: Always available when you need us most
-
â
Guaranteed Response Times: Critical issues resolved within 1 hour
-
â
Remote & On-site Support: Comprehensive assistance options
-
â
Multi-language Support: English, Thai, and regional language support
Support Tiers & Response Times
Monitoring Dashboard
Proactive System Monitoring
Continuous monitoring of your entire IT infrastructure with advanced analytics to detect and resolve issues before they impact your business. Our AI-powered monitoring tools provide real-time insights and predictive maintenance.
-
â
Real-time Infrastructure Monitoring: Servers, networks, applications, and endpoints
-
â
Automated Alert Systems: Instant notifications via email, SMS, and dashboard
-
â
Performance Analytics: Detailed reports and trend analysis
-
â
Predictive Maintenance: AI-powered issue prevention and capacity planning
Security Best Practices
Practical and sensible security setup for small to mid-sized businesses: managed endpoint protection, baseline firewall configuration, email filtering, backup hygiene, and user awareness. We focus on fundamentals done well.
-
â
Managed Endpoint Protection: Set up and monitoring of AV/EDR tools
-
â
Firewall Basics: Reasonable rules, updates, and change control
-
â
Email Filtering: Spam filtering and phishing reduction
-
â
User Awareness: Simple guidance and reminders that work
Pragmatic Layers
Cloud Migration Process
Cloud Solutions & Migration
Strategic cloud adoption and migration services to modernise your infrastructure. We help businesses leverage cloud technologies for improved scalability, cost-efficiency, and business continuity.
-
â
Cloud Strategy & Assessment: Comprehensive evaluation and roadmap development
-
â
Multi-Cloud Migration: AWS, Azure, Google Cloud, and hybrid solutions
-
â
Cloud Cost Optimisation: Right-sizing and cost management strategies
-
â
24/7 Cloud Management: Ongoing monitoring and optimisation
Data Backup & Disaster Recovery
Comprehensive data protection with automated backups, disaster recovery planning, and business continuity solutions. Ensure your critical data is always protected and recoverable.
-
â
Automated Cloud Backups: Scheduled backups with version control
-
â
Disaster Recovery Planning: Comprehensive BCP and DRP strategies
-
â
Rapid Data Restoration: Quick recovery with minimal downtime
-
â
Compliance Support: Meet regulatory requirements and standards
Backup Strategy
Network Services
Network Infrastructure Management
Complete network design, implementation, and management including WiFi, routing, switching, and network security. Ensure optimal performance and reliability for all your connectivity needs.
-
â
Network Design & Planning: Custom solutions tailored to your business
-
â
WiFi 6 Implementation: Latest wireless technology for maximum performance
-
â
Network Security Management: Advanced firewall and intrusion protection
-
â
Performance Monitoring: Continuous optimisation and troubleshooting
Development & Integrations
Build reliable APIs, connect systems, and automate workflows. We ship maintainable solutions with testing, security, and documentation so your team can operate with confidence.
- âAPI Development: REST/GraphQL with versioning and tests
- âIntegrations: Microsoft 365, Google, Xero, HubSpot, Slack/LINE and more
- âAutomation: Webhooks, schedulers, and event pipelines
- âInternal Tools: Dashboards and lightweight web apps
Typical Deliverables
Flexible MSP Service Packages
Choose the perfect managed services package for your business needs. All packages include our core monitoring and support services.
Essential
Perfect for small businesses getting started with managed IT
- â 24/7 Help Desk Support
- â Basic System Monitoring
- â Antivirus Management
- â Patch Management
- â Monthly Reporting
Professional
Comprehensive managed services for growing businesses
- â Everything in Essential
- â Security Best Practices
- â Cloud Migration Support
- â Data Backup & Recovery
- â Network Management
- â Quarterly Business Reviews
Enterprise
Complete IT management for large organisations
- â Everything in Professional
- â Dedicated Account Manager
- â Custom Integrations
- â Priority Support
- â Strategic IT Planning
All packages include our 99.9% uptime SLA and no long-term contracts
Need a custom solution? Contact our experts âReady to Experience Stress-Free IT?
Join 500+ businesses who trust Watana Digital to manage their IT infrastructure. Get your free assessment and discover how we can transform your technology operations.